Return and Refund Policies

Returns

All sales are final. However, in some cases returns may be permitted. No Products will be accepted for return without prior written approval and unless accompanied by a properly authorized “Return Authorization Request”.

Return freight must be prepaid. For non-special and non-custom Products accepted for return, a credit will be issued at the price invoiced, from which will be deducted the expense for return transportation (if not prepaid) and a minimum restocking charge of 15% of the invoice value.

Special or custom-made Products, including units that are modified from standard units, cannot be returned for credit.

Please examine your purchased item upon receipt. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns are subject to a 15% restocking fee.

Special order of engineered products may not be eligible for return or may be subject to a 30% return fee.

Items placed into operation (used) are exempt and can not be returned or refunded.

Please do not send your purchase back to the manufacturer.

Items not eligible for return are:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancellations

Cancellations of products are accepted. Cancellations are subject to a 15% restocking fee. Once shipped, cancellations are subject to any shipping fees associated with the order. Credit card fees will not be refunded.

Exchanges (if applicable)

Your item may be eligible for an exchange, if your item has not been used. Please contact us for assistance to exchange an item at http://www.chemtechsci.com/pages/contact-us

Shipping

To return your product, you should contact Chemtech Scientific for instructions for the return of your item at http://www.chemtechsci.com/pages/contact-us

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you are located, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.